1. Services
My Media Production provides three core services:
(1) Video Production, including concept development, scripting, filming, editing, and final delivery of branded video content;
(2) Social Media Advertising, including campaign strategy, ad creative, paid media management, and reporting;
and (3) AI-Powered Lead Generation, which involves automated qualification of leads and optional appointment setting via AI-powered systems.
We do not offer organic social media management or unrelated marketing services unless otherwise agreed in writing.
2. Scope of Work
Each project begins with a clearly defined scope, outlining the deliverables, timeline, and number of revisions. Any requests made beyond the agreed scope will require a separate quote and may impact delivery timelines.
3. Payment Terms
A 50% deposit is required before the project begins. The remaining balance is due upon completion of the project and before the release of final assets or campaign launch. Payments not made within seven (7) days of the due date may result in project delays and are subject to a 10% late fee.
4. Revisions and Feedback
You are entitled to two (2) rounds of revisions per deliverable. Feedback must be submitted within seven (7) days of receiving the first version. Revisions beyond the included rounds will be subject to additional charges.
5. Campaign Launch and Timeline
Social media ad campaigns are launched within three (3) to five (5) working days of final approval. Video content is delivered within seven (7) to fourteen (14) days following the content shoot, depending on project complexity. Any campaign requiring AI lead generation will be built alongside the content process, subject to access and client input.
6. Client Responsibilities
You are responsible for providing timely access to ad accounts, logos, brand materials, questionnaires, and feedback. Failure to provide this information in a timely manner may delay the project and shift delivery dates.
7. Ownership and Licensing
Upon full payment, you are granted a non-exclusive, non-transferable license to use the final deliverables for your business purposes. We retain the right to use finished work in our portfolio or marketing unless agreed otherwise in writing. Raw video files and working project files remain our property unless purchased separately.
8. Music and Stock Usage
We use royalty-free or properly licensed music and stock footage for your content. If you request specific music or premium assets, additional licensing fees may apply and will be agreed upon prior to use.
9. Cancellation
If you cancel the project more than fourteen (14) days before a scheduled shoot, a cancellation fee of 25% of the total project value applies. Cancellations made between seven (7) and fourteen (14) days before the shoot are subject to a 50% fee. Cancellations made within seven (7) days of the shoot will be charged in full.
10. Refunds
Refunds will not be issued once pre-production, campaign strategy, or content development work has started. Any refunds considered will be assessed case by case and are at our sole discretion.
11. Data and AI Lead Generation
All data provided by you must comply with the UK GDPR and other applicable data protection laws. Our AI systems do not store client customer data unless explicitly required and are used solely to qualify and route leads through the sales funnel.
12. Confidentiality
Both parties agree to treat any shared confidential information as private. We will not disclose project details, strategies, or sensitive data to any third party without written permission.
13. Limitation of Liability
We are not liable for any loss of revenue, profit, or opportunity resulting from the use of our services. We do not guarantee specific outcomes, and we are not responsible for third-party platform outages (e.g. Meta or Google).
14. Delays and Delivery
Turnaround times are dependent on timely input and cooperation from you. Delays in feedback, payment, or content access will affect timelines and may result in revised delivery dates without penalty to us.
15. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes will be handled under this jurisdiction.
16. Agreement
By proceeding with our services, you acknowledge and agree to these terms. A signed contract and first payment will serve as confirmation of your acceptance.