Privacy Policy for My Media Production

At My Media Production, we are committed to protecting the privacy of our clients, leads, and website users. This Privacy Policy explains what personal information we collect, how it is used in the delivery of our services — including video production, social media advertising, and AI-powered lead generation — and the steps we take to ensure your data is handled securely, lawfully, and transparently in accordance with UK data protection regulations.

Information We Collect

We collect personal information that you voluntarily provide to us, including your name, email address, phone number, and company details when you complete a contact form, sign up for services, or communicate with us directly. We also gather usage data through our website, such as your IP address, browser type, pages visited, and session duration, using standard cookie and analytics technologies. Additionally, we collect lead information submitted via advertising funnels and AI-powered appointment forms, where applicable, on behalf of clients.

How We Use Your Information

We use the information you provide to respond to your enquiries, deliver our services, manage project communication, and fulfil any contractual obligations. We also use personal data to operate our lead generation systems, manage advertising performance, improve our website experience, and deliver business updates that we believe may be relevant to you. All processing is carried out lawfully and in accordance with your rights under applicable law.

Legal Basis for Processing

We process your personal information on several legal bases: with your consent (when you voluntarily submit your data), for the performance of a contract (when you become a client), to fulfil legal obligations, and based on our legitimate business interests (such as maintaining relationships and improving services).

Use of Cookies

Our website uses cookies to monitor browsing preferences and improve user experience. These cookies allow us to collect anonymous data about how visitors use our website and to serve relevant advertising through platforms such as Meta and LinkedIn. You may disable cookies through your browser settings, although doing so may affect the functionality of some areas of the site.

Third-Party Data Sharing

We may share your personal data with trusted third-party providers that support our business operations. These include marketing platforms, CRM systems, scheduling tools, and AI lead generation providers. All such partners process data securely and only as necessary for the services we deliver. We do not sell your data under any circumstances.

Data Retention

We retain personal data only as long as is necessary to deliver services or comply with legal obligations. Where data is collected on behalf of clients through advertising or AI tools, we retain it for no longer than twelve months unless a different arrangement has been agreed.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also object to or restrict how your data is processed, and you have the right to withdraw consent where it was previously given. To exercise any of these rights, please contact us using the details at the end of this policy.

Data Security

We take the security of your data seriously. All personal information is stored securely using encryption, firewalls, and restricted access. Only authorised personnel can access sensitive client data, and we regularly review our data handling practices to ensure ongoing protection.

International Data Transfers

We do not routinely transfer data outside of the UK or European Economic Area. If we do work with service providers located in jurisdictions outside these regions, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent legal mechanisms.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. Any updates will be posted on our website, and your continued use of our services after changes have been published indicates your acceptance of the revised terms.

Contact Information

If you have any questions about this Privacy Policy or the way we manage your personal data, you can contact us at:
Email: mitchell@mymediaproduction.co.uk
Business Address: 57 Burnside Sawbridegworth, CM21 0EP